Q1 What are your main product categories?
Our main products include heated jackets, pet heating pads, cooling mats for pets and beds, cooling vests, inflatable recovery collars, and various seasonal outdoor gear.
Q2 How do you ensure product quality?
We place great emphasis on quality control to maintain an excellent standard. Our principle is to provide customers with superior quality, competitive pricing, and professional service.
Q3 Do you offer OEM or ODM services?
Yes, we accept OEM services and have our own professional design team to support your specific requirements.
Q4 What information is needed for a formal quotation?
Please provide the product size, material specifications, packaging requirements, order quantity, and any design files or reference pictures to help us provide the best quote.
Q5 What is the lead time for samples?
Current samples are typically ready in 1-3 days. Customized samples require 7-15 working days depending on your specific requirements.
Q6 What are the available shipping methods?
We offer express courier (DHL, TNT, FedEx, UPS - 3-7 days), air freight (7-12 days), or sea freight (20-35 days) depending on your urgency and budget.