How do you handle small orders?
We have a dedicated team experienced in handling small orders. They are highly skilled to ensure the quality remains exceptional regardless of the order size.
How is the product quality tested?
We use a full set of inspection machines for color and fabric tests. Quality is controlled from incoming materials and accessories to online and final pre-shipping QC, ensuring 100% quality control.
What extra services do you provide?
Our services include 24/7 quick response, comprehensive warranties against manufacturing defects, and a R&D department to help develop new items according to your designs.
What is the expected delivery time?
Delivery depends on fabric stock. If stock is available, we can deliver within 35 days. Otherwise, it ranges from 35 to 100 days. We can produce around 500 jackets per day.
Where do your primary customers come from?
Most of our clients are located in Europe and North America, with additional customers in Australia, South America, South Africa, and the Middle East.
What should I do if I have a complaint or warranty claim?
Please reach out to the sales representative who assisted with your purchase. Provide your proof of purchase and a detailed explanation of the issue for professional handling.